Privacy Policy
Effective Date: 1st February 2025
Groupe Tourbee Inc. ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you stay in one of our serviced apartments or interact with our services, including through our website and booking platform.
1. Information We Collect
We collect the following personal information when you book a stay with us or use our services:
Full name
Email address
Phone number
One piece of government-issued photo ID
This information is securely stored in our property management software, Hostaway.
2. How We Use Your Information
We use your personal information for the following purposes:
To confirm and manage bookings
To communicate with you before, during, and after your stay
To verify your identity and comply with legal requirements
To send SMS or email notifications related to your reservation, check-in instructions, and other service updates
To improve our services and enhance your customer experience
3. Who We Share Your Information With
We do not sell or rent your personal information to third parties. We may share your information with:
Our booking and channel management software provider (Hostaway), only for the purposes of booking management
Government or legal authorities when required by applicable law or regulation
SMS consent is not shared with third parties.
4. SMS Terms of Service
By opting into SMS communications from Groupe Tourbee Inc., you agree to receive text messages related to:
Reservation confirmations and updates
Check-in and check-out instructions
Guest support and property access information
Message frequency may vary. Message and data rates may apply.
To opt out, reply STOP to any message. For help, reply HELP or visit our website at https://www.tourbee.ca.
5. Your Rights and Choices
You may contact us at any time to:
Review or update your personal information
Request deletion of your information (subject to legal or contractual obligations)
Opt out of SMS or marketing communications
6. Security
We implement appropriate security measures to protect your personal information against unauthorized access, use, or disclosure.
7. Links and Accessibility
This privacy policy is available on our website at https://www.tourbee.ca/privacy. A link is provided in the footer of every page and near any SMS consent forms. Please also refer to our Terms & Conditions.
Contact Us:
If you have any questions or concerns about this Privacy Policy or your data, please contact us at:
☎️ +1 438 700 3004
📧 contact@tourbee.ca
📍 Groupe Tourbee Inc., 3875 Rue Saint-Urbain Bureau 420, Montreal, Quebec H2W 1V1, Canada